Warranty, Return & Exchange

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NEZENS SDN. BHD., 12, Jalan Seroja 37,Taman Johor Jaya,81100 Johor Bahru,Malaysia.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to GOLDEN DEAL E STORE SDN. BHD., accessible from
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging.
• The Goods isn't used or damaged.
• The Goods must have the receipt or proof of purchase.

The following Goods cannot be returned:

• Only product damage can return.
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Goods on sale or sold with promotion price can be refunded too.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

12, Jalan Seroja 37,Taman Johor Jaya,81100 Johor Bahru, Malaysia.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.